Refund policy

Refund Policy

At Sweet Almond, we strive to provide the highest quality products and service. In the unlikely event that we make a mistake with your order or miss the agreed-upon delivery time, we offer the following refund options:

Incorrect Orders:

If you receive an incorrect order, please contact us within 24 hours of delivery. We will gladly replace the incorrect items or provide a full refund for the affected products, including any delivery fees paid.

Missed Delivery Time:

We understand that timely delivery is important, especially for special events. If we miss the agreed-upon delivery date or time, we will offer you a choice of the following options:

• Full Refund: We will issue a full refund for your order, including any delivery fees paid.
• Partial Refund: We will offer a partial refund based on the inconvenience caused by the delay.
• Discounted Reorder: We will provide a discount on a future order as compensation for the delay.

Please note that refunds may take up to 10 business days to process, depending on your payment method.

To request a refund, please contact us at info@sweetalmond.shop with your order number and details of the issue.

We appreciate your understanding and apologise for any inconvenience caused.